Timothy Suwityarat
Technical Support Specialist · Troubleshooting · Customer Support
Professional Summary
Technical Support Specialist with proven experience at TeamDynamix and CCRI—helping customers resolve technical issues through clear communication and systematic problem-solving. Expert in troubleshooting, customer support, and Microsoft 365; focused on practical solutions and customer satisfaction.
Professional Experience
Solutions Engineer — TeamDynamix
- Provide technical support and troubleshooting assistance to customers using TeamDynamix ITSM, PPM, and iPaaS solutions.
- Participate in discovery calls to understand customer technical needs and provide solutions based on their specific challenges.
- Build and maintain demo environments and technical documentation to help customers understand platform capabilities.
- Provide deep technical knowledge on TeamDynamix platform, including troubleshooting ticketing systems and automation.
- Create and update technical support documentation and troubleshooting guides for customer success team.
Founder — Websites by Tim
- Founded solo web development business serving Rhode Island businesses with custom website solutions and technical support.
- Specialize in creating fast-loading, mobile-responsive websites with clean design and ongoing technical support.
- Provide comprehensive services including single-page sites, multi-page websites, and technical troubleshooting for existing sites.
- Focus on client collaboration and direct communication, providing technical support and maintenance for website functionality.
- Implement technical solutions and performance optimization to help businesses maintain their online presence.
Senior Info. Tech — Community College of Rhode Island
- Lead Admin for TeamDynamix: provided technical support for ITSM service, managed system updates, and resolved automation issues.
- Key role in DUO Authentication integration across the college, providing technical support for authentication issues.
- Redesigned/coded IT Help Desk website to improve accessibility and user experience for better technical support delivery.
- Executed TDX projects: cleaned 600+ KB articles for better technical support; digitized Banner request forms.
- Delivered training on TDX and IT tools; provided ongoing technical support and troubleshooting to improve user experience.
- Built and maintained automated workflows for access requests and equipment reservations; provided technical support for client portal.
IT Support — Community College of Rhode Island
- Technical Support and Ticket Management: Utilized ticket-tracking tools to efficiently resolve IT-related issues, enhancing user satisfaction through systematic troubleshooting.
- Direct User Assistance: Provided hands-on technical support to faculty, staff, and students, addressing their specific IT needs with clear communication.
- Knowledge Base Contributions: Authored and published 22 knowledge base articles, providing troubleshooting resources for user self-help.
- Information Management: Digitized and maintained critical technical information, such as compromised account lists and printer data.
Help Desk — YMCA
- Efficient System Management: Leveraged ticket tracking system to monitor and manage repairs, updates, and services, ensuring timely responses to technical issues.
- Technical Problem-Solving: Provided essential technical support in troubleshooting computer systems, resolving technical problems for smoother operations.
Co‑Owner — Blackstar Software
2016 – 2020- Client Engagement and Support: Implemented and managed ticketing system to facilitate direct communication with clients, ensuring prompt resolution of technical inquiries.
- Troubleshooting and Technical Support: Provided comprehensive technical support for modding services, addressing complex technical challenges and enhancing service quality.
- Community Management and Leadership: Successfully led and nurtured an active community of over 150 members, providing technical support and fostering engagement.
Technical Skills
Core Technologies
TeamDynamix (TDX), Office 365, SharePoint, Active Directory, DUO MFA, Windows, Technical Support Tools
Specializations
Troubleshooting, Customer Support, ITSM, Help Desk Management, Technical Writing, Web Development, System Administration, Problem Solving
Experience
Technical Support (5y), Customer Support (5y), Troubleshooting (6y), Communication (7y)
Education
Associate in Science (AS), Computer Science — Community College of Rhode Island
Relevant Coursework: Programming Fundamentals, Database Management, Network Administration, System Analysis
Certifications
- Demo2Win! — 04/19/2024
- MEDDPICC Masterclass — Jun 2024
- HDI Support Center Analyst — 05/2022
- Academic Impressions: Higher Education Customer Service — 11/2021
Key Achievements
Solo Web Development Business
Founded Websites by Tim, providing custom web solutions and technical support to RI businesses.
Technical Support & KB Cleanup
Led TDX knowledge base restructure; cleaned 600+ articles for better support efficiency.
Security & MFA Support
Key role in DUO authentication implementation and support across CCRI campus.
Portal + Support Redesign
Redesigned IT Help Desk site and digitized Banner request forms for improved support delivery.