suwityarat.me
Tim, Technical Support Specialist

About Timothy Suwityarat

Technical Support Specialist · Troubleshooting Expert · Rhode Island

I'm Tim, a technical problem solver who specializes in helping customers resolve issues and get the most out of their technology through systematic troubleshooting and clear communication.

My Background

My journey in technology started with curiosity about how systems work and wanting to solve problems. Growing up in Rhode Island, I learned to value practical solutions and clear communication. These values have shaped how I approach IT work throughout my career.

After earning my Associate in Science in Computer Science from the Community College of Rhode Island, I joined CCRI's IT department. I spent over four years there developing my skills in IT service management, user support, and system administration. This experience taught me a lot about the challenges organizations face when managing technology at scale.

In 2024, I moved to TeamDynamix as a Solutions Engineer, where I gained valuable experience in technical problem-solving and customer support. This role helped me develop strong skills in understanding customer needs, troubleshooting complex issues, and finding practical solutions that work.

Beyond my corporate role, I also founded Websites by Tim, a solo web development business that serves local Rhode Island businesses. This entrepreneurial venture allows me to work directly with small business owners, creating custom websites that help them establish and grow their online presence. It's been rewarding to see how technology can make a real difference for local businesses in my community.

When I'm not working with technology, you'll find me exploring Rhode Island's coastline, staying active in the local tech community, or working on personal projects that challenge me to learn new skills.

Technical Expertise

  • IT Service Management (ITSM): Deep experience with TeamDynamix, workflow design, and service catalog management
  • Microsoft 365: Office 365 administration, SharePoint, Active Directory, and enterprise collaboration tools
  • Security and Authentication: DUO MFA implementation, security best practices, and access management
  • Technical Writing: Knowledge base development, documentation, and user training materials
  • Web Development: Custom website creation, local SEO optimization, and client-focused design solutions

Certifications & Achievements

Demo2Win! Certified
Demo2Win! Certified
April 2024
MEDDPICC Masterclass
MEDDPICC Masterclass
June 2024
HDI Support Center Analyst
HDI Support Center Analyst
May 2022
Academic Impressions
Academic Impressions: Higher Education Customer Service
November 2021

My Approach to Technology

I believe technology should serve people, not the other way around. My approach to IT solutions is grounded in understanding the human side of technology and how it affects workflows, productivity, and daily operations.

Whether I'm troubleshooting a system issue, helping a customer resolve a problem, or documenting solutions for future reference, I focus on clarity, efficiency, and user experience. The best technical solution is one that people can actually use and benefit from.

I'm passionate about continuous learning and staying current with evolving technologies. The IT landscape changes rapidly, and I make it a priority to understand new tools, methodologies, and best practices that can benefit the organizations I work with.

Above all, I value collaboration and clear communication. The most successful projects happen when technical teams work closely with end users to understand their needs and deliver solutions that truly make a difference.

Let's Connect

I'm always interested in connecting with fellow IT professionals, discussing new opportunities, or sharing insights about technical support and troubleshooting. Feel free to reach out!