Timothy Suwityarat
Technical Support Specialist · Troubleshooting · Customer Support
I'm a technical problem solver who helps customers resolve issues and get the most out of their technology. I specialize in troubleshooting, customer support, and finding practical solutions to technical challenges.
Solo Web Dev Business
Founded Websites by Tim, providing custom web solutions to Rhode Island businesses. Specializing in fast-loading sites, local SEO, and client-focused design.
ITSM Overhaul & KB Cleanup
Led restructure of TDX knowledge base and workflows; cleaned up 600+ articles to improve self-service and routing.
Security & MFA Rollout
Key role in DUO authentication implementation across CCRI, enhancing campus security and sign-in reliability.
Portal + Intake Redesign
Redesigned IT Help Desk site and digitized Banner request forms; streamlined intake with automated workflows.
About
Professional Summary
I'm a Technical Support Specialist with a proven track record at TeamDynamix and the Community College of Rhode Island. I help customers resolve technical issues and optimize their technology experience through clear communication and systematic problem-solving. I'm an expert in troubleshooting, customer support, and Microsoft 365, focused on finding practical solutions and ensuring customer satisfaction.
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Solutions Engineer — TeamDynamix
- Work closely with Account Executives, Customer Success Managers, and Sales Representatives to deliver tailored demonstrations across ITSM, PPM, and iPaaS solutions.
- Participate in discovery calls to understand prospect needs, identify technical fit, and shape demo strategy based on their goals and pain points.
- Build customized demo environments, workflows, and outlines that reflect real-world scenarios and demonstrate how TeamDynamix can solve prospect-specific challenges.
- Provide deep product knowledge on the TeamDynamix platform, including intake design, ticketing, automation, and portfolio management.
- Help refine and update shared demo environments, scripts, and walkthroughs used across the pre-sales team to ensure consistency and quality.
Founder — Websites by Tim
- Founded solo web development business serving Rhode Island businesses with custom website solutions and local SEO optimization.
- Specialize in creating fast-loading, mobile-responsive websites with clean design and intuitive user experience.
- Provide comprehensive services including single-page sites, multi-page websites, website makeovers, and landing pages for promotions.
- Focus on client collaboration and direct communication, ensuring businesses maintain control over their content while I handle technical implementation.
- Implement local SEO strategies and performance optimization to help businesses improve their online presence and search visibility.
Senior Info. Tech — Community College of Rhode Island
- Lead Admin for TeamDynamix: maintained ITSM service, major updates, automation rules; restructured KB and workflows.
- Key role in DUO Authentication integration across the college.
- Redesigned/coded IT Help Desk website to improve accessibility and UX.
- Executed TDX projects: cleaned 600+ KB articles; digitized Banner request forms for efficient administration.
- Delivered training on TDX and IT tools; improved operational efficiency across user groups.
- Built automated workflows for access requests and equipment reservations; enhanced client portal functionality.
IT Support — Community College of Rhode Island
- Technical Support and Ticket Management: Utilized ticket-tracking tools to efficiently resolve a wide range of IT-related issues, significantly enhancing user satisfaction.
- Direct User Assistance: Provided hands-on support to faculty, staff, and students, addressing their specific IT needs and challenges.
- Knowledge Base Contributions: Authored and published 22 knowledge base articles, providing valuable resources for user self-help and education.
- Information Management: Digitized and maintained critical information, such as the compromised account list and printer data.
Help Desk — YMCA
- Efficient System Management: Leveraged a ticket tracking system to meticulously monitor and manage repairs, updates, and services, ensuring timely and organized responses to technical issues.
- Technical Problem-Solving: Provided essential support in troubleshooting computer systems, resolving basic technical problems and contributing to smoother system operations.
Co‑Owner — Blackstar Software
2016 – 2020- Client Engagement and Support: Implemented and managed a ticketing system to facilitate direct and effective communication with clients, ensuring prompt resolution of inquiries and issues.
- Troubleshooting and Technical Support: Provided comprehensive troubleshooting for modding services, addressing complex technical challenges and enhancing service quality.
- Community Management and Leadership: Successfully led and nurtured an active community of over 150 members, fostering engagement, collaboration, and a supportive environment.
Skills
Education
Associate in Science (AS), Computer Science — Community College of Rhode Island
Certifications
Web Design Portfolio
Custom websites and web applications designed for Rhode Island businesses and organizations.
EB Marine LLC
Full-service marine dealership website featuring outboard motor services, boat repair, and trailer services in Warwick, RI.
LTC Contracting LLC
Professional contracting website showcasing bathroom renovations, carpentry services, and construction projects throughout Rhode Island.
MAC'S Pressure & Soft Washing
Professional exterior cleaning services website featuring pressure washing, soft washing, and commercial cleaning across Rhode Island, Massachusetts, and Connecticut.